Part of me hesitated writing this but because of the number of inquiries we continue to get on a daily basis we thought we should let you know what is going on… which is this.
We went live with our new website 5 months ago and our website traffic jumped by over 30% but so too did the number of calls and emails asking when the ecommerce part of our site will be live. To our surprise the biggest stumbling block has been the difficulty in getting the right information in a downloadable format from our suppliers. We require high resolution images and product descriptions in a CSV file and when we have approached the majority of our suppliers most have said, “Ummm, we don’t know what a CSV file is. Just go to our website and start cutting and pasting.” This would be okay if we were only dealing with a few hundred items but we have over 10,000 items that we have to transfer into our system so the cut and paste route doesn’t quite cut it (no pun intended).
Well, after a bit of insistence from us many of our suppliers have stepped up to the plate and we have downloaded a considerable amount of product into the site and we are now in the process of screening it for mistakes to prepare for a staged launch that will feature a limited number of products from a select few suppliers. Our ecommerce team is continuing to work feverishly (they have even been threatened with not getting dessert) and we hope to surprise everyone by actually having the site live in the coming weeks.
No one is more anxious than us to have the site live and we hope that you will like what we have done when you finally get a peek!


